Talking to business & technical audiences


In my professional IT life is have been a developer and an IT Pro. I have worked on specific parts of solutions or owned the entire stack, top to bottom. No matter what the environment is like, the one “truth” is that both the business management and technologist need to trust and respect each other. The solution is always a compromise between the needs, budgets, politics within an environment. This is the context I often talk about. Without context you’re blindly doing “stuff” on a playing field you do not see, let alone understand. No matter how much money, resource, cool tech and superb PM’s you have the result will be suboptimal, often mediocre and always to expensive, taking to long to deliver and even longer to fix. Now, talking to business & technical audiences about IT, requires the right content for the public you talk to.

Talking to business & technical audiences about IT

I have nothing but the greatest respect for good managers and good sales people even as a techie. My problem with them is just due to the fact there’s way too few of them around! That’s a pity as we need them to deliver great results and address needs. It also makes things easier. As a technologist I have talked to C level executives and board of directors to get funding for key projects. Even up to that special occasion where I had to go and defend a major project to get the funding after the IT manager had been thrown out by the board during the previous meeting. That was fun! 1 hour long for the board, convincing them of the value. Normally you don’t spend that long in a board to finally succeed and needing to get on a later flight to a conference due to that. They paid for my flight change actually. When I was having a beer with my fellow MVPs in Vienna late that spring evening when I received a couple of messages from some of our C level execs congratulating me. Times when CxO’s and IT are collaborating and on the same page are the best. You can even overcome the odds at that moment.

Talking to business & technical audiencesImage courtesy of @rawpixel at

Know your audience

But such heroic moments are seldom. It’s all about preparation, a bit of evangelizing and continuing communications about value. The general consensus is that when communicating with diverse audiences on the subject of IT you must recognize the differences and adapt to them. Good sales people know this. Most other struggle with it. But to get things going we need everyone on board. Technical people care about the why, what and how. Managerial types are more focused on the what, the why and the budget. When both have some context and understanding about each other’s needs that helps tremendously in terms of effectiveness. This is because you can the focus on telling each what they need and nothing more.

There are prerequisites

This comes with a warning however. Communication between C levels, middle management, technical architects, analysts and implementing technologist must be functional. They should understand the context and the dependencies and you have to make sure those are dealt with and are OK. If not, giving them only the information they need isn’t going to work. For that to happens the right people at the right place must have the capabilities, budget and mandate to achieve this. Trust is a factor in all this. When that is the case, the real challenge, which is making sure the communication lines are open and are effective and efficient, is normally taken care of. That makes it possible to talk constructively with all parties.

In many cases where organizations struggle with IT this is often a huge challenge. If the quality of the roles isn’t up to the level required talking to business & technical audiences is actually more a key problem.

Stupidity Is Not A Great Consulting Skill

Most companies don’t get that body shopping and contracting is not consulting. And today way too many consultants don’t match up to the requirements of being one. So basically these people pay way too much for too little. I have no mercy for fake consultants and companies so messed up in their political crap they fail to recognize quality and value. Just read The do’s and don’ts when engaging consultants Part I and The do’s and don’ts when engaging consultants Part II where I’ve given some rules of fist for optimizing the use of consultants. But here’s some advice to fake consultants. At least try to act professional and be nice. Because one on the main rules of long term happiness while staying employed is the fact that people not want to work with a*holes.

  • Don’t download or synchronize hacking tools while at your employer/customer.
  • If you’re an IT Pro or developer  and you cannot figure out how to expand or mount an ISO with the tools on a modern PC/OS you should realize they want to fire you on the spot for gross incompetence.
  • Playing games like a long term frustrated employee with help desk personnel regarding mundane tasks and leveraging policies or rules as excused not to get work done is annoying, immature & frowned upon.
  • Waiting until you get asked why you didn’t get work done to mention your PC got confiscated due to a security incident an the replacement was missing a tool proves you’re a dead weight.
  • Churning is nothing short of fraud. You deliver real work or get out.
  • It’s rather easy to see that the hours you telecommute are not matching your time sheets. It gets noted. At best they’ll pull a Yahoo on you.
  • When you state that optimizing parallelism in SQL Server and using multiple LUNs and data files is waste of time in an environment that’s on the record for being in the top 5 SQL server operations in the country you might perhaps realize you are being an a* hole. Yes it requires some work, the database is not designed to cater to your laziness, but for performance.
  • It’s designed and build at a great value point by skilled people who earn mediocre wages but are very good and love what they do. Do you even realize the level of your arrogance and the fact that you are now on the “do not hire list”?
  • Realize that not all people who’re working as an employee are clueless sheep that only serve to line your pockets. Most of them are good. Many of of them are great, some even excellent to exceptional. Even when not subject matter experts they’ll see through any fake expertise.

Look, when you’re dead, you don’t realize that, so for you there is no drawback, it’s all good. It’s your surroundings that notice it and have to deal with the loss, the pain. It’s the same when you are stupid. It’s the people around you that suffer. Get it?