Free Support Rant


I blog and help out in news groups because I like to share ideas, solutions and help out when and where I can. I’m active on twitter because I enjoy the discussions, the out loud thinking and the reflection we all get of just throwing ideas, conclusions, opinions, experiences and knowledge in a pool of diverse but very skilled passionate IT Professionals and Developers.

It is not always easy to share information. The potential complexity of environments that may well have other issues and restrictions in combination with the vast amount of possible configurations and designs, both valid and ill advised, make it near to impossible to cover all eventualities. If one of my blog posts does not contain the answer to your specific problem or does not apply to your particular situation, do not complain & moan about it, let alone demand of me to come up with a solution. What is written here are bits and pieces of information which I choose to share because I think they have some value and can help other people out.  I do this in my own time. Really, I am not paid to blog, research technologies or build labs. I do this out of my own interest and because I enjoy it and it has value to me in my own work. I work a lot of hours “for a boss” and those are not always the most esoteric. When you read my “About” page you’ll read the following:

I’m still in the trenches with my boys and gals. Empty suits or hollow bunnies are neither wanted nor needed. In IT you live by the sword and you die by the sword. There is no hiding when you mess up, all our mistakes are in plain sight of everyone using what we build.

That is my reality and I live by it. Perhaps others should try this.  I’ve seen to many ICT “gods” come down from heaven for a short while pushing their latest religion or product. Loudly proclaiming it is the truth and the only way forward. Failure to achieve success is always due to a lack of faith with us subjects, our (at best) mediocre skills or because we have to wait and see the benefits,  much later in time, but we need to keep the faith. When the shit hits the fan those gods are back on the Olympus, pushing daggers into the back of us infidels who couldn’t make it work. No thank you. I think the people I work with know the  strengths and weaknesses of both my self or my solutions. I have however never ever left them out in the cold when something didn’t work out as planned or when things failed. Yes, eventually things, big and small, do fail. How you try and prevent that as much as possible and how you deal with it when it happens is what makes a huge difference. That’s where my professional responsibilities lie, not with some Microsoft bashing, impolite, wannabe who thinks insulting me is a good approach to getting me to solve their issues with a Microsoft product. You know the type, they open a pack of “M$ Sucks Quick Mix” to try and get some “Instant credibility” and fail miserably, they even fail at asking for help.

I am not your free support desk, your dedicated Microsoft technology research engineer or trouble shooter. I’m an IT Pro with a busy job. I think certain people out there need to learn that you can catch more flies with honey than with vinegar. Don’t be a “jerk”.


3 thoughts on “Free Support Rant

    • You’re right about that! The interaction and appreciation far outweigh the few problematic encounters. Normally I don’t reply and just “black list” the rotten apples. But I was rather annoyed and sometimes you have to make it clear that you do no appreciate such behaviour.

  1. This is an excellent point.
    I have seen many comments relating to something someone configured differently, however people did not use brain to define the difference in system configuration and just tried that “quick fix” mentioned in some blog written somewhere and “shit hits the fan”.
    This is not a good way to work out some problems and some people are stressed out and desperate to get some solution to their problems, but calm thinking and evaluating the configuration of the system is also needed.
    Systems do get configured in slightly different way depending on the admin.
    Unfortunately some people do not think about particular that point.
    Thank you for this reminder.

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