Don’t tell me “It depends”! But it does!

Ah yes, the consultant’s answer. If you’ve been in working long enough you will have had it happen to you that opening an answer with “It depends” gets you an angry look, eyes being rolled in frustration and a short tempered “don’t give me that consultant crap” sneer. The injustice. First of all I’m not to blame for people hiring lousy “consultants” that hide their lack of skills behind that phrase. Sure you might have been conditioned into thinking it’s code for “I have no clue but I’ll bill you by the hour anyway” but that’s not my problem. Secondly I’m most probably not consulting for those people. There’s no point being a consigliere if they don’t want to listen, let alone if they won’t spend the time needed to explain their needs so I can listen. Most probably they can’t distinguish between valuable advice and expensive advice anyway. People who can’t see the difference are not observing very well as the distinction is crystal clear.

I’m always a bit disappointed when it happens. You’ll have to grow up an live with the fact that a lot of things are a bit more complex. If you don’t have the time to explain yourself or the intention to listen to someone you have asked to provide the best possible answer you have two options:

1. Do whatever you want to do (you have already decided)

2. Ask me to decide for you. In the absence of a clear cut answer I’ll just flip a coin for you and call it. As least that’s cheap and efficient.

When I tell you “it depends” I will gather as much information from you as I can.  I will also explain my answers and go into (great) detail as to the why, where, what and when of this. This can take some time and it can/will require effort due to complexities. It’s not code for “I don’t know” of “go away”. In my experience people who hate the “It depends” answer are the ones who don’t really want it. They quit at that opening sentence. Do engage and you might get the best possible advise from it in regards to your particular situation. With that in hand you can investigate further and work to the best possible solution for your needs in your environment.

Got it? Good.

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